Frequently Asked Questions
Where can I buy a Seaira dehumidifier?
Seaira Global sells through a distributor network. If you need help locating a dealer, give us a call at 910-660-0962 ext. 2
Where can I buy replacement parts for my Seaira dehumidifier?
If you need replacement parts for your machine, you can contact your local dealer or call Seaira directly at 910-660-0962 ext. 1.
What is the warranty on a dehumidifier?
All Seaira Global dehumidifiers come come with a 1/3/5 warranty. Read our warranty policy for further information.
Where can I find the owner’s manual, spec sheets, and other literature?
To see all of the literature for our dehumidifiers, visit the Owner Support section.
Where can I find a list of error codes?
All error codes are listed in the owners manual of your dehumidifier. If you need another copy of the manual, visit the owner support page.
How often do I need perform maintenance on my dehumidifier?
To keep your dehumidifier running smoothly, it is important to perform annual maintenance. This includes cleaning the filter, coils, and gravity drain (WD-550, WD-900) or pump (WD-900c). For detailed information, check your owners manual or visit the how to guides section.
Who can I call for technical support?
If you need assistance with your dehumidifier, call our technical support department at 910-660-0962 ext. 1 or visit our contact page to submit an online form.
What is the repair procedure?
1. If your dehumidifier is malfunctioning, the first step is to call technical support at 910-660-0962 ext. 1.The technical service rep can walk you through common troubleshooting tips.
2. If your machine is still not working, the rep will issue a Return Authorization number (RA#) and submit your information to the Returns Department. Note: If your unit is not covered under warranty, all costs will be the responsibility of the customer. For complete details, read our warranty policy in the owner's manual.
3. The Returns Department will then email you the shipping paperwork and instructions for how to return your unit to the Seaira facility. ** Be sure to follow the instructions carefully to ensure that your dehumidifier arrives safely.***